For account questions, technical problems, or help with a transaction, choose the contact option that works for you.
Start a chat or send a message
Already signed in? Open the Support page and choose Start Chat, or use the message form below it.
Not signed in? Open the Contact page and choose Start Chat or use the contact form.
Prefer email? Write to [email protected].
You can also open Messenger from this Help Center. If you have an existing conversation about the issue, continue that conversation or reply to its email thread to keep the context together.
If chat does not open
Use the message form or email [email protected]. Tell us which page you were on, what happened when you selected Start Chat, and whether an error appeared. Include your device and browser if the problem continues.
Support hours
Our team is available Monday through Friday, 9am–5pm Eastern Time, except bank holidays. You can send a message at any time; we'll respond as soon as we can during support hours.
Help us find the issue
Use the email address associated with your account when possible.
Describe what you expected and what happened instead.
Include the relevant transaction or request reference, approximate time and time zone, and exact error message.
If a screenshot helps, redact unrelated personal or financial details.
Check your spam folder if you are waiting for an email reply.
Compliance requests
For a question about a request for information (RFI) or compliance document request, email [email protected] and include the request reference. Continue the existing thread where possible.
Follow the deadline in your notice. Sending a support message or asking for more time does not automatically extend it. See Responding to a request for information.
Protect your information
Never share passwords, sign-in codes, API keys, session cookies, seed phrases, or private keys.
Ask the team for the appropriate secure submission method before sending identity documents, bank statements, or other sensitive records.