Your verification flow shows the information and documents needed for your individual or business account. Follow that checklist; the documents requested can differ between accounts and reviews. See Completing identity or business verification for an overview.
Before you upload
Use accurate, current details that match the documents you are submitting.
Make sure each image is clear, complete, and readable. Avoid glare or cropping that hides information the reviewer needs. Do not alter the information on a document.
Check the document type and any file requirements displayed in the verification flow.
Provide every item requested. If an item does not apply or cannot be provided, ask the team what to do next.
Submit documents securely
Use the verification flow or the secure method supplied in the request. Do not send identity documents or business records in an ordinary chat or email unless the team has given you an appropriate secure submission method.
If more information is requested
Read the new request carefully and respond to each item. A completed upload does not mean verification is approved. Check your dashboard and email for updates, and use the deadline stated in any notice you receive.
Still need help?
Contact support with your account email, the step you reached, and any relevant transaction or request reference.
Never share passwords, sign-in codes, seed phrases, or private keys.