If verification will not open, first note the message shown on screen. A loading or connection error does not by itself mean that your verification has been rejected.
Try the available recovery steps
Check that you are signed in to the correct Adesic account.
Select the correct account type and complete any required steps shown before verification can begin. Read any terms presented before choosing whether to accept them.
If Retry Verification is shown, select it and check whether the verification screen opens.
If the problem continues, record the exact error message and the step you reached before refreshing the page. You may need to re-enter details that have not been submitted.
If you already submitted documents
Check your dashboard and email for an update before starting again. Do not create a second account to bypass a loading problem or pending review. If the next step is unclear, ask support to check the account.
What to include when asking for help
Include your account email, whether you selected individual or business verification, the approximate time of the error, and the device and browser you were using. A screenshot can help if you redact unrelated personal information. Ask for a secure submission method before sharing identity documents.
Still need help?
Contact support with the details listed above. If the screen shows a review status rather than a loading error, see Completing identity or business verification.
Never share passwords, sign-in codes, seed phrases, or private keys.