Sign in to Adesic, open Transactions, and select the transaction you want to check. Review its current instructions and any request for action before sending funds.
Before sending funds
Confirm the amount, currency, payment method, and reference shown.
For a bank transfer, use the recipient and bank details displayed for this transaction.
For a wallet transfer, check the asset, blockchain, destination address, and any required memo or tag.
Review the fees and the amount you will receive before confirming.
Use the current instructions for that transaction rather than details saved from a previous transfer. If anything is missing or unexpected, ask Support before sending funds.
See Checking bank transfer details before sending for additional checks.
Understand the status shown
Status | What to check or do |
Created | Open the transaction and read its next steps. A created record does not by itself confirm that funds have been sent or received. |
Awaiting Funds | Use funding instructions only when they are available in the current transaction and have not expired. If instructions are missing or you already sent funds, contact Support before sending anything further. |
Pending | Review any request for action and check for updates. This label can include a transaction under review; it does not by itself confirm completion or rejection. |
Fiat Processing / Crypto Processing | Check the transaction details for the bank-transfer or crypto-transfer stage. Do not treat this label alone as confirmation that the recipient has received funds. |
Completed | The transaction is marked complete. If the expected funds are missing, contact Support with the transaction reference. |
Failed | Read any failure information shown. Ask Support about the next step before trying the transaction again. |
Expired / Canceled | Do not send funds using the old instructions. If you already sent funds, contact Support. This status does not itself confirm that funds have been returned to you. |
Returned | Ask Support about the return and any funds you are waiting to receive. The label alone does not tell you when a return will arrive. |
Contact Support | Contact the team with the transaction reference so they can check its status. |
Funding instructions may be unavailable even while Awaiting Funds is shown. Do not reconstruct missing instructions from a previous transaction or assume that the status alone makes it safe to send funds.
If the payment has not arrived
A bank receipt or blockchain transaction hash can help an investigation, but does not by itself confirm that Adesic has completed the transaction.
Follow What to do if a payment has not arrived. Do not make a second payment to try to resolve an unchanged status.
Ask Support to investigate
Use the signed-in Support page or email [email protected]. Include the transaction reference, approximate sending time and time zone, and a short description of the issue. Include a bank payment reference or blockchain transaction hash if available.
Redact unrelated personal and financial information from screenshots. Ask for a secure submission method before sharing bank statements or identity documents. Never share passwords, sign-in codes, seed phrases, or private keys.