Review the quote for the transaction you are about to make. A plan benefit or advertised transaction fee does not necessarily cover every charge. Start with Understanding fees and account limits for an overview.
Check the complete quote
Confirm the asset, currency, amount, and any blockchain or bank transfer method used for the transaction.
Review the transaction fee and any bank transfer or network charges shown.
Check the total you will send and the amount you will receive before confirming.
Use the schedule for your account
The fee schedule explains plan and payment-method pricing. Use the individual or business schedule that matches your account, then check your signed-in account for the terms that apply to you. Do not rely on another customer’s quote or an older screenshot.
If a charge is unclear
Ask support before confirming or sending funds. Include the transaction reference and identify the fee or amount you do not understand. If the transaction is already complete, identify the charge and explain your question. A support request does not guarantee a fee waiver or refund.
Still need help?
Contact support with your account email and any relevant transaction reference. Ask for a secure submission method before sharing sensitive documents.
Never share passwords, sign-in codes, seed phrases, or private keys.